We know that when you’re preparing to make a large purchase, you try to learn all of the ins and outs of the product you’re considering, making sure that it fits your unique wants and needs. What many don’t consider, though, is the supplier. By choosing Leading Edge Industrial as your supplier, we’ll work with you to give you ongoing support, helping you to get the most out of your new purchase.
Our machines are sold either directly or through a low overhead distributor, and are built and shipped from our facility to your facility. Please note that opening the machine in its palletized container when it arrives at your facility is your responsibility. If an issue should arise, we will provide assistance, giving phone support, documentation, as well as replacement parts until the problem is solved.
We’re committed to high value at a low cost. Here at Leading Edge Industrial, we design our machines to be durable yet simple, which means issues are rare––and, when they do arise, they are easy to fix. But, life happens, and there may come a time when you will need to fix something on your machine. Please be sure that you, or someone else at your facility, is comfortable with making basic electrical and mechanical repair concepts. It is also crucial that you are familiar with appropriate safety procedures before working on your machine. We do not have technicians to send to your facility to help you in-person.
One of our main beliefs here at Leading Edge is providing support to our customers. But, please note that it is not a one-way street. If you choose us as your supplier, we always follow through with our support policy; however, as a customer, it is your responsibility to make sure that our support policy works for your own individual needs and skills before making a purchase.
Ordering Your CNC Machine and Accessories
When ordering your machine from Leading Edge Industrial, the standard procedure is to visit our website, add your machine to the cart, and then add in any additional accessories you would like to buy. Once everything is in your cart, you can place the order using your credit card or PayPal account, or you can request a quotation.
By visiting our products page on our website, you can learn more about the products that we offer. We also have a page on our website that details the steps of requesting a quote from Leading Edge Industrial.
Generally, when you purchase a machine from Leading Edge Industrial, your order will be delivered in one shipment. Occasionally a separate shipment may be sent via USPS or FedEx Ground to deliver your accessories, machine cables, software, and manuals. Your machine order will arrive via truck freight. All tool cabinet orders are drop-shipped via UPS Ground directly from the manufacturer. However, if you would prefer to pick up your machine and tool cabinet directly from our facility, then it is possible if you have your own means of transportation.
If you are located outside of the U.S. or Canada, we will complete your shipment with a freight forwarding company. Leading Edge Industrial will create a quotation for delivery to the U.S.-based facility of your freight forwarder, or your freight forwarder can even arrange to visit our facility and pick up your order. Freight forwarding agents work on your behalf, ensuring an issue-free delivery to your international facility. They will be knowledgeable about the shipping, customs, clearance, port operations, and local delivery in your country.
If you would like more details about how your machine and accessories will be sent to you, please visit the shipping page on our website.
Receiving and Installation
When your machine arrives, it is important to be prepared so that your delivery can go as smoothly as possible.
If you don’t have a loading dock available at your facility, don’t worry––we will send a truck that has a tailgate lift. The driver of the truck will also provide a pallet jack, so that way, the machine pallet container can easily be rolled into a garage or shed. Please note that pallet jacks cannot be used on gravel driveways, stairs, and dirt paths.
Your machine will be housed in a palletized container when it arrives. If you do choose to purchase both a machine and a tool cabinet from Leading Edge Industrial, they will be shipped in two different pallets. All of our tool cabinets are shipped directly from the manufacturer. If you want to build your own stand for your machine, we recommend that it is completed by the time your machine is delivered.
Once you remove the palletized container, the next step is to place the machine on a rolling tool cabinet, stand or table. To make the process as simple as possible, we recommend team-lifting the machine (with at least two people) from the pallet by lifting the bottom four corners of the machine.
PLEASE NOTE: Do NOT grab the machine by the electronic box, which is located on the backside of the machine. The electronic box houses the electronics that are needed to operate the machine. It is NOT designed to support the full weight of the machine.
With that in mind, our machines at Leading Edge Industrial are designed to allow disassembly, but user disassembly does have some warranty consequences. So, please be sure to review your warranty before you conduct any disassembly on your machine.
You can lift your machine through a variety of methods, including forklifts, engine hoists, portable gantry cranes, and hydraulic jacks. Most of these devices can easily be rented at a tool rental outlet in your location. However, if you decide to take a different approach, you must understand that you are completely responsible for the safety of the operation, as well as any permanent damage that is inflicted upon the machine. Please take this responsibility seriously. If you conduct risky practices or operations that are not planned out, you are risking your machine, your equipment, and the lives of those around you.
Planning Your Location
Our HX Series II CNC machines are designed for use with a forward opening control cabinet, which allows you to place your machine close to a wall. If you want to use a flood coolant with your machine, it is best to use a stand with a coolant drip tray that is long enough so that the base surface of your machine is constantly above the drip tray. This allows for good coolant and chip control.
When you make a purchase from Leading Edge Industrial, you will be given an operator’s manual that will provide you with more information about unpacking, configuring, and operating your HX Series II CNC machine. We find it best to read your manual while you are awaiting the delivery of your new machine. This way, you will already be familiar with your machine once it arrives. Our operator’s manual can also be found on our website under our online products page, as well as in our resource center.
Official Leading Edge Industrial HX Series II CNC Machine Demonstration Locations:
- Lafayette, Indiana – Leading Edge Industrial
- [More Coming Soon!]
Where to Buy:
Leading Edge Industrial
3323 Concord Rd, Suite 2, Lafayette, IN, USA, 47909
Tel: (888) 202-9398 EXT 1
Contact Emal: firstname.lastname@example.org
When you order a freight item from Leading Edge Industrial, your product will be shipped via FedEx LTL Freight from our shop here in Lafayette, Indiana. Products that are not considered freight items will be sent via FedEx Ground or USPS.
Trying to figure out how much shipping will cost? Don’t worry––costs for shipping are automatically calculated when you shop online. Once you add an item to your cart, you will be able to immediately see the shipping price.
If you make an online purchase after 12:00 PM EST, your order will be processed the following business day. Note that this means purchases made after 12:00 PM EST on a Friday won’t be processed until the following Monday.
Shipping to Canada
If you reside in Canada, please be aware that it is your responsibility to clear the shipment for entry into Canada, which means obtaining services through a Canadian customs broker. We are willing to work with any broker you choose; in fact, our shipping department can recommend a broker, as well as provide contact information, if you do not have one already. Our recommended broker would then bill you directly for the cost of clearing the product into Canada.
Sales / Shipping FAQs:
What is the lead time on delivery for HX Series II machines?
Our machines are generally ready for shipment within 7 business days upon payment being received in full. While freight times vary based on the location of delivery, a more accurate lead time can be provided once a quote request is submitted. Typically, for domestic destinations, our machines are capable of arrival in the matter of days or weeks (not months)
How are the machines shipped?
All machines are shipped via freight.
When I request a quote, am I agreeing to buy the items on the quote?
No, when requesting a quote there is no money exchanged and it is non-binding. The price listed on the quote is valid for 30 days and at any time you can proceed with the purchasing process or decide you are not going to purchase any or all of the items on the quote.
How do I request a quote?
Please visit our Request a Quote web page.
FAQs Regarding Freight Claims
1.) What do I do when I receive damaged freight?
It is imperative that you sign the delivery receipt as damaged. If you fail to do this step, and the “Clear” delivery receipt is involved – indicating that the delivery was successful and intact, as notated by a delivery receipt that is not signed for as damaged – it is almost guaranteed that your freight claim amount will be reduced to a settlement, or worse, denied altogether.
Below are a few things to remember when signing for damages:
- Notate all damages – if only one item is notated as damaged, more than likely the freight carrier will only refund that one item
- Be specific – (e.g., if you received your palletized container, and it has a hole through the sidewall, write “punctured hole through the sidewall of the container”)
- “Subject to Inspection” is NOT a valid notation – This notation is not enough to hold the carrier liable. When in doubt, notate “Damaged”
- If you must, refuse the freight – Although rare, In cases where the driver will not let you sign for damages, refuse the freight shipment.
2.) Does the carrier need to be notified?
In short, yes, the carrier needs to be notified. Claims for concealed loss and visible or concealed damage must be reported within 21 calendar days and all supporting documentation filed within 9 months of the delivery date. All claims will be resolved based on the merits of the carrier’s claims investigation.
3.) What do I need to file a damaged freight claim?
When filing a freight claim, the more documentation, the better. However, there are a few key documents that you should include with every freight claim.
- Completed freight claim form
- In order to initiate a claim, please complete the form found here and email it to “support@LeadingEdgeIndustrial.com”
- Product invoice/sales invoice
- Proof of delivery/delivery receipt
- Photographs of the damaged shipment
- Write up or description of loss or damage
Additionally, there are several documents that we will need to submit to aid your freight claim, which is why it is important that you submit your claim form to the email address listed above.
These additional documents include:
- Original Bill of Lading
- Carrier freight bill (for freight charges)
- Itemized repair invoice or statement of non-repair
If you think the document can help your case against the carrier, add it to the freight claim.
4.) How long will the claim resolution process take?
Most cases will normally be resolved in 5 to 7 business days after the claim and supporting claim documentation is submitted to the carrier, unless additional time for research is needed by the carrier.
5.) What should I do with the damaged freight (merchandise and shipment packaging)?
Through every freight claims process, the freight needs to be available for the carrier, usually for inspection or salvage pick up. This means the freight needs to be held onto until the freight claim is resolved. With that being said, keep the merchandise and all original packaging, including the cartons and contents, until the claim resolution process is finished. It may be necessary to make the packaging available to the carrier for inspection. This is common for high-value shipments.
Throwing away the freight, including the packaging and container, could result in the carrier denying the freight claim.
So what are your options?
- The consignee (whoever is receiving the shipment) can accept the freight and sign the Proof of Delivery (POD) as damaged, following the suggested steps described in the answers above, and hold the freight until the freight claim is resolved
- The consignee can refuse the freight and have it shipped back to us (Leading Edge Industrial), where we will hold the freight until the freight claim is resolved
- In some rare cases, carriers will dispose of the freight themselves if given the okay by the customer due to a complete and total loss of the product
The carrier will NOT hold onto the damaged freight during the freight claim process, and storage charges will accrue if the disposition is not given to the carrier in a timely manner.
6.) How do I get a replacement shipped out?
Carriers understand that many shipments are time sensitive, and therefore, we do not have to wait for the freight claim to be complete before a replacement is shipped out. However, when the replacement shipment is sent out, it must always be sent through the same carrier and the timing of the shipment is entirely dependant upon standing inventory. We understand, they just damaged your freight, why would you want to use them again? Well, most carriers will only pay for the replacement freight charges if we use the same carrier for the replacement shipment.
7.) My freight claim is declined; am I out of options?
Absolutely not! There are many options a freight claimant has after a carrier declines a freight claim. These range from submitting additional documents to taking the carrier to court. More often than not, claims are declined due to incomplete/inadequate documentation being submitted, which is why it is important that you read and understand the above Q&As thoroughly.
FAQs Regarding Ground Claims
As mentioned above in the “Machine Delivery” section, all tool cart orders are drop-shipped via UPS Ground directly from the manufacturer – not from Leading Edge Industrial. Due to the size and weight of the tool cart packaging, it can occasionally be mishandled and damaged during shipment. If this happens, we are able to handle the claim process for you. However, we need to know that the product was damaged in order to initiate the claim.
1.) What do I do when I receive a damaged tool cart?
In an ideal world, the consignee for ground deliveries would inspect the package and reject the damaged shipment. However, for many facilities, the person who receives ground deliveries isn’t always the person who placed the order and they may not be familiar with the inspection process. Therefore, if you receive a damaged tool cart, please do the following:
- Notate all damages
- Be specific – (e.g., if your packaging looks like it was dropped, write “crushed/damaged edge/corner of the [location of damage here] of the box”
- Take pictures! – They greatly expedite the claim process and are required
2.) How do I initiate a claim for a damaged tool cart?
In order to initiate a claim for a damaged tool cart order, simply send an email, with detailed information described above and photos of the damage, to: “Support@LeadingEdgeIndustrial.com”
In your email also include your reference PO, invoice, and/or receipt number from Leading Edge Industrial. Including this information will greatly expedite the claims process.
3.) What do I do with the damaged merchandise?
It is important that you hold onto the damaged product until the claim has been closed.
The manufacturer may elect to have you keep the damaged product, or they can initiate a drop-off/pick&take procedure – whereupon delivery of the replacement item, the carrier pickups the damaged product for a return.
4.) How long does the ground claim process take?
If all of the information requested above has been sent via email to “Support@LeadingEdgeIndustrial.com“, the claim process typically takes 5 to 7 business days.
When requesting a quotation or placing an order, it is best to use our secure shopping cart system available on our website. To add an item to your shopping cart, click on a product in our online shop and then press the “Add to cart” button. Once you have all the items you would like in your cart, click on the cart icon on the top right of your screen, and then hit “Proceed to checkout.” On the next screen, you will be asked to enter your payment information; however, if you would like to just request a quote, there will be an option to do so on the payment page. If you have any additional questions or concerns, please Contact Us.
METHODS OF PAYMENT
- Credit Card (Visa, MasterCard, American Express, Discover)
A veteran-owned leader in affordable and portable desktop-sized manufacturing equipment. A New Paradigm In Manufacturing Education.
LEADING EDGE INDUSTRIAL
3323 CONCORD RD, SUITE 2,
LAFAYETTE, IN, 47909
HOURS: M-F, 8 AM - 4 PM